Every piece is sent tracked and insured, by a courier we trust, and travels at our risk until it reaches you.

Where we ship

The Netherlands, the European Union, the United Kingdom, Switzerland, Norway, the United States, Canada, Australia, New Zealand, Japan, Hong Kong, Singapore, South Korea, Malaysia, the United Arab Emirates and Israel. Anywhere else, ask us and we will quote.

What it costs

Shipping is worked out at checkout from where the piece is going and what it is worth, and shown before you pay. For pieces sold by direct agreement, and for clocks and larger objects, we agree delivery with you and put it on the invoice. The largest pieces are delivered by hand or collected, within the Netherlands.

Dispatch

We send your piece once payment has cleared, usually the next working day, and email you the tracking link. Within Europe it normally arrives in one to three working days; elsewhere, within a week, plus any time in customs.

Duties and import taxes

Within the European Union there is nothing more to pay. Outside it, the destination country may charge import duties, taxes and handling fees. These are not included in our prices and are paid by you on arrival; the courier may contact you to collect them. We declare every parcel at its true value and cannot mark a sale as a gift.

Restricted materials

Pieces containing ivory, tortoiseshell or similar materials are sent within the European Union only, with the certificate the law requires.

If a parcel arrives damaged

Photograph the parcel and its contents, keep all the packaging, and contact us the same day if you can. We handle the insurance claim and put things right.